STS stands for “Support Ticket System.” It is the tracking software we use to manage your project. It gives you 24-7 access to your project’s status, keeping you up-to-date and in the loop.
STS makes communication clear and easy: it allows you and us to see exactly what’s going on with your project at any given time. Whenever you update something in the STS, we are alerted via email. The same goes for when we make an update - you get an email that details what happened. STS also streamlines the billing process: it tracks all completed work and sends you invoices via email.